KPO CapabilitesAs Outsourcing evolves to provide higher value to an organization, companies are no longer testing outsourcing, but including outsourcing as a strategic imperative in their business plans. Companies have reaped the benefit and understand the value. As companies begin to optimize their outsourcing plans, they begin to now look at the internal processes that will provide transformational change to help them leapfrog their competition. We believe this evolution in Outsourcing is so dramatic that it requires a change in the terminology used to distinguish it. Outsourcing 2.0, “Knowledge Process Outsourcing “ is different from Business Process Outsourcing in that the processes that can be outsourced provide a higher level of expertise rather than simple back office processes or transactions. Knowledge Process Outsourcing is the outsourcing of business processes that require skilled professionals and industry and domain expertise. This includes the outsourcing of business critical functions including Competitive market research, rapid product introduction, more comprehensive product support, and Product Strategy. These are examples of strategic initiatives taken on by companies that ordinarily do not get outsourced. In some cases, particularly within the SMB, the barriers to compete are too high since it is much too resource intensive to be able to bring new offerings to market Amplify Services offers Knowledge Process Outsourcing in the area of Managed Product Lifecycle Services (MPLS)™ This KPO covers all aspects of the product lifecycle from Design, Build, Support and Sell of your new or evolving solution offering. Our combined capabilities support this encompassing vision and support a holistic approach to the management of a product lifecycle.
Amplify takes a holistic approach to KPOWe believe for this to be a true KPO it’s not good enough for us to just take designs from our customer and build the product, we provide more value by taking the time to:
- Understand our customer’s business
- Help them in their designs and planning
- Identify and understand our customer’s business drivers
- Prioritize their roadmap
- Strengthen and help our customers’ product support processes
- Assist in identifying additional cross-selling opportunities within their support process